SOLD OUT ITEM? IS IT AVAILABLE FOR PRE-ORDER?
MOST CLOTHING ITEMS ARE NOT AVAILABLE FOR PRE-ORDER, OR WHEN THEY ARE SOLD OUT.
ADA BELTS, LIPSENSE AND ALL SENEGENCE ITEMS ARE AVAILABLE FOR PRE-ORDER AND SPECIAL ORDER.
CAN I CHANGE MY ORDER?
ALL SPECIAL ORDERS ARE FINALIZED.
If you need to make changes to an order please contact us immediately after your order is placed.
Orders process the same day or next day, and changes are not guaranteed.
If an item has shipped or is pending shipment, cancelations or changes cannot be made.
See Return policy for more specifics on cancellations.
CAN I CANCEL MY ORDER?
Orders process very quickly, and although you contact us quickly after an order is placed, it does not guarantee the change can be made. We try to accommodate any reasonable request.
Please contact us immediately regarding changing or canceling an order. If the item is pending shipment or has shipped it cannot be cancelled, and must go through the return process.
CAN I ADD TO MY ORDER?
Once your order is placed we cannot adjust your order. If you wish to add another item, you will need to place a new order.
Once you submit your order, You will receive a confirmation email. If there are any errors on the confirmation, please contact us. You will receive multiple emails from us, if you do not- please contact us.
We accept Visa, Master card, Discover, American Express, Google Checkout and Paypal.
If you have not received your order 48 hours after its expected delivery date please contact a stylist at firstname.lastname@example.org. We will help you locate your package with USPS.
Packages that are sent back to us (after 3 failed delivery attempts) will result in a fee to re-ship the order. There is also a $10 fee for orders that require delivery address changes of any kind after the order has been shipped. You can track your package through the stamps.com email confirmation. Please contact your local Post Office if you are experiencing problems.